Brother IntelliFax-2840 Guia do Utilizador

Basic User’s GuideFAX-2840FAX-2950 Not all models are available in all countries.Version 0SAF/GLF

Chapter 12Accessing the Advanced User’s Guide and Software User’s Guide 11This Basic User’s Guide does not contain all the information about the machi

92If you are having difficulty with your machine BImportant• If you think there is a problem with your machine, check the chart below and follow the t

Troubleshooting 93BThe machine does not answer when called.Make sure the machine is in the correct receive mode for your setup. (See Receive Mode sett

94Cannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sur

Troubleshooting 95BHandling incoming calls Difficulties SuggestionsThe machine ‘hears’ a voice as a CNG tone.If Fax Detect is set to On, your machine

96Printing difficulties (For FAX-2950) Difficulties SuggestionsNo printout.  Check that the machine is plugged in and the power switch is turned on.

Troubleshooting 97BScanning difficulties (For FAX-2950) Difficulties SuggestionsTWAIN or WIA errors appear when starting to scan. (Windows®).Make sure

98There is a paper jam. Clear the jammed paper. (See Paper Jams uu page 83.)Print quality difficulties Difficulties SuggestionsPrinted pages are curle

Troubleshooting 99BSetting Dial Tone detection BWhen you send a fax automatically, by default your machine will wait for a fixed amount of time before

100Improving the print quality BIf the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. C

Troubleshooting 101B Gray background Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page

General information 31Note• (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning ab

102 Hollow print Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and ot

Troubleshooting 103B White lines, bands or ribbing across the page Check the machine’s environment. Conditions such as high humidity and high tempera

104 Black lines down the pagePrinted pages have toner stains down the page. Clean the corona wire inside the drum unit by sliding the green tab. (See

Troubleshooting 105B Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable p

106 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you are printing on envelopes. NoteWhen

Troubleshooting 107B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up

108 Curled (For FAX-2950)Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Software User’s Guide:

Troubleshooting 109BMachine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.a Press Menu, 5, 1.b The machi

110How to reset the machine Ba Press Menu, 0.b Press a or b to display Reset.Press OK.c Press a or b to choose the type of reset function - Address &a

111CCOn-screen programmingCYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have create

Chapter 14e After the list of User’s Guides appears, choose the guide you want to read.How to find Scanning instructions (For FAX-2950)1There are seve

112Menu table CThe default settings are shown in Bold with an asterisk.Choose & OK Choose & OK To accept To exit Level 1 Lev

Menu and features 113C1.General Setup(Continued)3.Volume 1.Ring — OffLowMed*HighAdjusts the ring volume.112.Beeper — OffLowMed*HighAdjusts the volume

114Level 1 Level 2 Level 3 Options Descriptions Page2.Fax 1.Setup Receive(In Fax mode only)1.Ring Delay (02 - 08)02*Sets the number of rings before th

Menu and features 115C2.Fax(Continued)2.Setup Send(In Fax mode only)1.Contrast Auto*LightDarkChanges the lightness or darkness of faxes you send.See .

1162.Fax(Continued)3.Address Book 1.One Touch Dial— Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (and Start.)412.Speed

Menu and features 117C2.Fax(Continued)6.Dial Restrict.1.Dial Pad Enter # twiceOnOff*You can set the machine to restrict dialling when using the dial p

118Level 1 Level 2 Level 3 Options Descriptions Page3.Copy 1.Quality — Auto*TextPhotoGraphYou can choose the Copy resolution for your type of document

Menu and features 119CLevel 1 Level 2 Level 3 Options Descriptions Page5.Machine Info.1.Serial No. — — You can check the serial number of your machine

1200.Initial Setup(Continued)7.Reset 1.Address & Fax1.Reset2.ExitRestores all stored phone numbers and fax settings.1092.All Settings1.Reset2.Exit

Menu and features 121CEntering text CWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad

General information 51Accessing Brother Support (Windows®) (For FAX-2950)1You can find all the contacts you will need, such as Web support (Brother So

122DGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ fo

Specifications 123DADF (automatic document feeder)Up to 20 pages (80 g/m2)Model FAX-2840 FAX-2950

124Document Size DPrint media D1For labels, we recommend removing each printed label sheet from the output paper tray immediately after it exits the m

Specifications 125DFax D1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and p

126Copy DModel FAX-2840 FAX-2950Colour/Monochrome MonochromeCopy Width Max. 204 mm (A4 size)Multiple Copies Stacks or Sorts up to 99 pagesReduce/Enlar

Specifications 127DScanner (For FAX-2950) D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2

128Printer (For FAX-2950) D1The print speed may vary depending on the type of document you print.Note(FAX-2840 only)You can download the printer driv

Specifications 129DInterfaces D1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 inte

130Computer requirements (For FAX-2950) D1For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.Minimum

Specifications 131D2Third-party USB ports are not supported.3PC-Fax supports black and white only.4Nuance™ PaperPort™ 12SE supports Microsoft® SP3 or

Chapter 16Control panel overview 1FAX-2840(For South Africa) (For Middle East) 123789123789

Index132EAAddress Book ...10ADF (automatic document feeder)using ...

133EHHELPLCD messages ...111Menu Table ...112LLabels ...

134RRedial/Pause key ...42Replacingdrum unit ...59toner cartridge ...

These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in

General information 71 23456723 4567

Chapter 18FAX-2950 1123789

General information 91 234567

Chapter 1101 One Touch keysThese 11 keys give you instant access to 22 previously stored numbers.ShiftLets you access One Touch numbers 12 to 22 when

General information 111Volume settings 1Ring volume 1You can choose a range of ring volume levels, from High to Off.While in FAX mode press or to

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: FAX-2840, FAX-2950 (Circle your mode

122Loading paper and print media2The machine can feed paper from the standard paper tray or manual feed slot.(For FAX-2950)When you put paper into th

Loading paper 132b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make

Chapter 214 e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.f Raise the ADF document output

Loading paper 152b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are

Chapter 216a Open the back cover (back output tray). Note<For envelopes only> Pull down the two green levers, one on the left-hand side and one

Loading paper 172c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands,

Chapter 218Unscannable and unprintable areas 2The figures below show the maximum unscannable and unprintable areas. The unscannable and unprintable ar

Loading paper 192Paper settings 2Paper Type 2Set up the machine for the type of paper you are using. This will give you the best print quality.a Press

Chapter 220Type and size of paper 2The machine can print on paper loaded from either the standard paper tray or manual feed slot.(For FAX-2950) The n

Loading paper 212 Only use paper that is 75 to 90 g/m2. Only use long grain paper with a neutral Ph value, and a moisture content of approx. 5%. Th

iUser’s Guides and where do I find them?Download optional software from the Brother Solutions Center (FAX-2840 users only)You can download a printer d

Chapter 222Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some paper v

Loading paper 232Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and pr

Chapter 224If you use any of the types of envelopes listed in this guide, they may damage your machine. This damage may not be covered under any Broth

2533How to load documents3You can send a fax, make copies and scan from the ADF (Automatic Document Feeder).NoteThe scan feature is available for FAX-

Chapter 326d Adjust the paper guides (1) to fit the width of your document.ImportantTo avoid damaging your machine while using the ADF, DO NOT pull on

2744How to send a fax 4The following steps show how to send a fax.a When you want to send a fax, or change fax send or receive settings, press the (FA

Chapter 428Transmission verification report 4You can use the Transmission Verification Report as proof that you sent a fax. This report lists the rece

2955Receive modes 5NoteYou can use two sizes of paper for printing faxes: A4, Letter, Legal and Folio. You must choose a receive mode depending on the

Chapter 530Using receive modes 5Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using the

Receiving a fax 315Receive Mode settings 5Ring Delay 5The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only

iiTable of Contents(Basic User’s Guide)1 General information 1Using the documentation...

Chapter 532Fax Detect 5If FaxDetect is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiving on the LC

3366PC-Fax Receive (For Windows® only) 6If you turn on the PC-Fax Receive feature your machine will store received faxes in memory and send them to yo

Chapter 634PC-Fax Send 6The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file

3577Voice operations (Middle East only) 7Voice calls can be made with the handset by using the dial pad, One Touch key or by pressing (Address Book

Chapter 736Note• You can use the numbers 0 to 9, #, l and !.(Press Tel/R (for South Africa) or Tel/Mute/R and Shift at the same time (for Middle East)

Telephone and external devices 377 1TAD2 Protective Capa Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.)

Chapter 738External and extension telephones 7NoteYou need to turn the Remote Codes setting to on to use the Remote Activation Code l51 and Remote Dea

Telephone and external devices 397Using a non-Brother cordless external handset 7If your non-Brother cordless telephone is connected to the machine th

Chapter 740e Enter the new Remote Deactivation Code.Press OK.f Press Stop/Exit.

4188How to dial 8You can dial in any of the following ways.Manual dialling 8Use the dial pad to enter all the digits of the telephone or fax number. O

iii5 Receiving a fax 29Receive modes...29Choosing the

Chapter 842Search 8You can search alphabetically for names you have stored in the One Touch and Speed Dial locations. (See Storing One Touch Dial numb

Dialling and storing numbers 438c Do one of the following: Enter the name using the dial pad (up to 15 characters). See Entering text uu page 121.Pre

Chapter 844Deleting One Touch and Speed Dial numbers 8If you try to delete a One Touch or Speed Dial number, the LCD will show the name or number alre

4599How to copy 9The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM.a When you

4610Note(For FAX-2840) You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/. Printing a document 1

471111Before scanning 11To use the machine as a scanner, install a scanner driver.Install the scanner drivers from the CD-ROM. (See Quick Setup Guide:

Chapter 1148d Make sure the machine you want to use is selected from the Model pull-down list.e Set the scanning configuration.Click Configuration, an

How to scan to a computer (For FAX-2950) 4911f Click OK.g Click File.The machine starts the scanning process. The folder where the scanned data is sav

Chapter 1150How to change the SCAN key settings for PDF scanning 11You can change your machine’s SCAN key settings using ControlCenter4 (Windows®).a O

How to scan to a computer (For FAX-2950) 5111e Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-

iv8 Dialling and storing numbers 41How to dial ...

Chapter 1152How to scan a document as a PDF file using the SCAN key 11a Load your document. (See How to load documents uu page 25.)b Press (SCAN).c P

53AAReplacing the consumable items AThe machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu p

54Replacing the toner cartridge AModel Name: For the model name of toner cartridges, see Replacing the consumable items uu page 53.The Standard toner

Routine maintenance 55AReplacing the toner cartridge Aa Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan

56• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d Push down the green lock

Routine maintenance 57A Note• Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartrid

58ImportantPut the toner cartridge in the drum unit immediately after you have removed the protective cover. To prevent any degradation to the print q

Routine maintenance 59Ah Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times

60Drum Stop A Drum Stop We cannot guarantee the print quality. Please replace the drum unit with a new one. We recommend a genuine Brother Original dr

Routine maintenance 61Ac Take out the drum unit and toner cartridge assembly. Important• We recommend that you place the drum unit and/or the toner ca

vB Troubleshooting 75Identifying your problem ...75Error and mainte

62 DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of th

Routine maintenance 63Af Put the toner cartridge firmly into the new drum unit until it locks into place. If you put the cartridge in correctly, the g

64Cleaning the machine AClean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the

Routine maintenance 65Ad Remove any paper that is in the paper tray.e Wipe the inside and the outside of the paper tray with a dry, lint-free soft clo

66Cleaning the document feed Aa Turn off the machine’s power switch. Unplug the telephone line cord first, disconnect all cables, and then unplug the

Routine maintenance 67A c Slowly take out the drum unit and toner cartridge assembly. Important• We recommend that you place the drum unit and toner

68NoteBe sure to return the tab to the home position (a) (1). If you do not, printed pages may have a vertical stripe. e Put the drum unit and toner c

Routine maintenance 69Af Using both hands, slide the manual feed paper guides to the width of the paper that you are going to use. g Using both hands,

70b After the machine has cooled down, turn off the machine’s power switch.Note(For FAX-2840)To prevent you from losing any important messages, see T

Routine maintenance 71Ad Push down the green lock lever and take the toner cartridge out of the drum unit. ImportantTo avoid print quality problems, D

viTable of Contents(Advanced User’s Guide)The Advanced User’s Guide explains the following features and operations.You can view the Advanced User’s G

72f Turn the drum unit gear by hand while looking at the surface of the drum roller (1). g When you have found the mark on the drum that matches the p

Routine maintenance 73Ai Put the drum unit and toner cartridge assembly back in the machine. j Close the front cover.Cleaning the paper pick-up roller

74d Wipe the two pick-up rollers (1) inside of the machine to remove dust. e Put the paper tray back in the machine.f Plug the machine’s power cord ba

75BBIf you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.You can correct most pr

76Scanning problems (For FAX-2950): Scanning difficulties (For FAX-2950) uu page 97Software problems (For FAX-2950): Software difficulties (For FAX-

Troubleshooting 77BError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be repl

78Cover is Open The Control panel cover was open when you loaded a document.Close the Control panel cover of the machine, then press Stop/Exit.Cover i

Troubleshooting 79BInit Unable XX The machine has a mechanical problem. (For FAX-2840) Received fax messages still in memory will be lost when the m

80Out of Memory The machine’s memory is full. Fax sending or copy operation in processDo one of the following: Press Start to send or copy the scanne

Troubleshooting 81BReplace Toner The toner cartridge is at the end of its life. The machine will stop printing until you replace the toner cartridge.W

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

82Transferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XX(For FAX-2840) If it is necessary

Troubleshooting 83BDocument Jams BDocument was not inserted or fed properly, or was too long Ba Open the control panel cover. b Carefully pull the jam

84b Use both hands to slowly pull out the jammed paper. NotePulling out the jammed paper downwards allows you to remove the paper more easily. c Make

Troubleshooting 85Bb After the machine has cooled down, turn off the machine’s power switch.Note(For FAX-2840)To prevent you from losing any importan

86Important• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth unde

Troubleshooting 87Bf Using both hands, gently pull the jammed paper out of the fuser unit. g Close the fuser cover and the back cover (face-up output

88WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down

Troubleshooting 89B• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. d Push down the

90e Put the toner cartridge back into the drum unit until it clicks into place. If you put the cartridge in correctly, the green lock lever will lift

Troubleshooting 91Bi Put the drum unit and toner cartridge assembly back in the machine. j Close the front cover of the machine. If the machine does n